In some cases, small outstanding balances are invoiced retrospectively. As a general rule, we do not issue invoices for amounts under CHF 5.00. Such amounts are normally carried over and included with a subsequent purchase.
However, if an account has not been used for a longer period of time, we issue an invoice for the outstanding small amount. This is done to ensure that the account is fully settled and correctly closed.
What are outstanding balances?
Outstanding balances usually arise when an invoice has not been paid in full. This may occur, for example, if only a partial amount was transferred or if a previous payment was made at a post office counter and additional fees were charged and subsequently passed on.
Even if the amounts are small, they remain legally payable until they have been settled.
Why was I not informed in advance?
These small outstanding balances originate from previous invoices and are only issued once an account has remained inactive for a longer period of time. For this reason, no separate advance notice is sent.
We understand that receiving such an invoice may come as a surprise. However, it does not mean that new costs have arisen, but rather that an existing outstanding balance is being settled.
How will I receive the invoice and how can I pay it?
The invoice is sent exclusively by email. Payment is only possible via e-banking. Please refrain from making payments at a post office counter, as this would result in additional fees that can be avoided.
The payment deadline is the end of the current month.
Do I also have to pay very small amounts?
Yes. Regardless of the amount, this is an outstanding balance from an existing claim. By settling it, you ensure that your account is fully balanced and that no open items remain.
What happens after payment?
Once the payment has been received, the amount is posted and the corresponding account is settled. No further action is required.