Paycard

Paycard

• Who is paycard?
• What are the costs for paycard?

Delivery

• What happens if I return my order?
• When do I get my order?
• I have a question regarding my order/warranty/return.
• I am not satisfied with the product.

Invoice

• Have You Received a Reminder but Already Made the Payment? Here’s What to Do:
• I received an invoice but have not yet received the goods. What should I do?
• I have paid the invoice but received a reminder and I don't understand the reason.
• Can I pay the amount due in full or submit a payment larger than the minimum amount?
• I cannot open the PDF invoice in the attachment. Which software do I need?
• I returned one of the products. Will my invoice change?

See all 7 articles

Paycard card

• Why purchase is not possible?
• What is the advantage of paycard?
• Where can I shop with the paycard?
• What is the limit of my Paycard?
• Block card
• Change PIN

See all 8 articles

Account

• Refund for Order Cancellation or Right of Withdrawal
• Change address
• Where can I view my bank statement?

General terms and conditions

• How can I assert my rights under the Swiss Data Protection Act (DSG)?
• Where do I find the Terms & Conditions?