Paycard

Paycard

• Who is paycard?
• What is the self-service platform and what features does it offer?
• How can I contact you?
• What are the costs for paycard?
• What is the Paycard app?

Order

• Why is it not possible to place an order on account?
• I have received an invoice, but my order has not yet arrived. What should I do?
• How does purchasing on account with paycard work?
• How can I find out the status of my order, delivery or return?
• What happens if I return my order?

Invoice

• Why did I receive an invoice for a very small amount?
• Where can I find the bank details for my payment?
• I require a VAT-compliant invoice. Where can I request one?
• I would like to request a payment reminder suspension. How do I proceed?
• Why did I receive an invoice even though I didn't order anything?
• How and when will I receive my Paycard invoice?

See all 9 articles

Paycard card

• How can I apply for a paycard?
• What are the benefits of the paycard and where can I use it?
• How can I manage my PIN or block my paycard?

Account

• How can I view my account?
• Who can access my account?
• Can I transfer my account to another person?
• My personal details have changed. How can I update them?
• What is my limit and how is it calculated?
• I have an entry in the ZEK register and have questions about it. Who can I contact?

See all 11 articles

General terms and conditions

• How can I exercise my rights under the Data Protection Act (DSG)?
• Where do I find the Terms & Conditions?